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We strive to provide you the customer with best service and quality. However, occasionally you may wish to return an item. Adhere to the distance selling regulations (UK), you are welcome to return your goods and request a refund within 30 days after delivery, providing the item when we receive it is new, unused and undamaged original packaging. In these instances we are not obliged to refund the cost of delivery. The customer is responsible for the postage costs incurred when returning an item. Goods must be returned with proof of purchase by registered post only. We cannot be held responsible for any item returned to us in any other way.


Faulty products

Faulty products may be returned for a full refund within 3 days after delivery.
You should inform us about faulty product within one day after delivery by providing digital photography.
Do not return goods until you have contacted us by telephone or email.
If the products you return are faulty or incorrect, we will refund you the cost of the return postage, as well as the goods and your original postage and packing charge. We will need to have received any faulty items back before refunded. Goods must be returned by registered post only. We cannot be held responsible for any item returned to us in any other way. Refunds will be paid within 7 days of return of items which fulfill the above requirements.
Please send a digital photograph so we can fully understand the nature of any fault before deciding what to do.


Before returning you will need to notify us of:

    Your decision to return
    Your full name
    Your address
    Your previous payment method
    Your delivery address if different to your billing address
    The products/goods that you want to return
    Date of purchase
    Order number

All refunds will be issued to the account that appears on the original order.

 

In accordance with the Data Protection Act 1998

We will not share your information with third parties. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

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